FUSE (Foundari Unified Systems Evolution) Engagement Terms

1. What This Document Covers

These terms govern FUSE program engagements between your company ("Client," "you") and NJB Intelligent Automation LLC, doing business as Foundari ("Foundari," "we," "us"). FUSE is an ongoing operational partnership with quarterly goals and monthly deliverables. It is not a retainer, not a support plan, and not an open-ended arrangement. The specific tier, monthly fee, cycle dates, and initial outcomes for your program are defined in your signed proposal.


2. How FUSE Works

FUSE operates in 90-day cycles. Each cycle has three measurable outcomes agreed upon at the cycle kickoff. Monthly shipments of improvements, expansions, and optimizations are delivered against those outcomes. At the end of each cycle, outcomes are assessed and the program either renews for a new cycle or concludes.


Cycle kickoff (beginning of each 90-day cycle). We review your current system state, set 3 measurable outcomes for the cycle, build the Outcome Backlog (the prioritized list of work), and set monthly shipment expectations.


Monthly shipments (each month within the cycle). We deliver a defined set of improvements drawn from the Outcome Backlog. At month-end, we review what was delivered, assess progress toward outcomes, and reprioritize the backlog for next month.


Cycle close (end of the 90-day cycle). We assess whether the three outcomes were achieved, review the system state delta, and decide together whether to renew, adjust, or conclude.


3. What FUSE Includes

Your FUSE program includes:


  • Monthly delivery shipments against the Outcome Backlog
  • Quarterly cycle kickoff and outcome-setting session (60 minutes)
  • Monthly shipment review and backlog reprioritization
  • Outcome Backlog management
  • Proactive recommendations based on system monitoring
  • Light strategic advisory on operational infrastructure decisions


4. What FUSE Does Not Include

The following are explicitly outside the FUSE program scope:


  • Major new builds that significantly exceed the scope of a monthly shipment. These should be scoped as separate Sprint engagements at standard pricing.
  • Break-fix support and reactive maintenance. If you need ongoing stability support, a separate PSP arrangement can be established.
  • Third-party software licensing costs. Zoho, Google Workspace, and other platform subscriptions are your responsibility.
  • Paid advertising management. Ad spend and campaign management are not FUSE deliverables.
  • Work outside the agreed capability pillar(s) unless the Outcome Backlog is explicitly expanded to include cross-pillar work.


If something comes up that falls outside FUSE, we'll let you know and recommend the appropriate path (Sprint, PSP, or other).


5. Payment

Monthly fee. Your FUSE program fee is specified in your proposal and is fixed for the duration of each 90-day cycle. The fee is due at the start of each month. Net 15 terms.


The fee is fixed. There are no hourly overages, no variable billing, and no surprise charges. The monthly fee covers everything included in Section 3.


Minimum commitment. The minimum commitment is one 90-day cycle (3 months). You agree to the full cycle fee upon signing.


Renewal. At the end of each cycle, the program renews for another 90-day cycle at the same or adjusted fee (if tier changes are agreed upon). Either party may choose not to renew with 30 days written notice before the cycle end date.


Late payment. If payment is not received within 15 days of the due date, monthly shipments are paused until payment is received. This pause does not extend the cycle — the 90-day clock continues.


6. Tier Adjustments

FUSE tiers (Core, Growth, Enterprise) can be adjusted between cycles. If your needs grow, you can move to a higher tier for the next cycle with a corresponding fee increase. If your needs stabilize, you can move to a lower tier. Tier changes take effect at the start of the next cycle, not mid-cycle.


7. Off-Ramping

Either party may choose to conclude the FUSE program at the end of any cycle with 30 days written notice.


No mid-cycle cancellation. The minimum commitment is the full 90-day cycle. If you need to off-ramp mid-cycle for extraordinary reasons (business closure, acquisition, force majeure), we'll work with you on a reasonable resolution, but mid-cycle cancellation is not a standard option.


What you keep. All work delivered during the program is yours. Configurations, automations, workflows, documentation, and any custom-built components become your property. The Outcome Backlog and all shipment documentation are provided to you at program conclusion.


Transition. At off-ramp, we'll conduct a final handoff session covering: what was built during the program, what's in the backlog that wasn't completed, and recommendations for ongoing management (whether self-managed, transitioned to PSP, or handled by another provider).


8. Outcome Accountability

FUSE is outcomes-driven, not activity-driven. We commit to working toward the 3 agreed outcomes each cycle. We do not guarantee that all outcomes will be fully achieved — some outcomes depend on factors beyond our control (team adoption, market conditions, third-party platform behavior).


What we do guarantee: we will deliver monthly shipments of genuine, measurable improvements to your operational infrastructure. If at the cycle close you feel that the program has not delivered meaningful value, we want to know — and we'll work to adjust the approach for the next cycle or recommend a different path.


9. Intellectual Property

Same provisions as Sprint terms. All work delivered during the FUSE program becomes your property upon receipt of payment. We retain ownership of our methodologies and reusable tools. We won't use your name or details in marketing without permission.


10. Confidentiality

Same provisions as Diagnostic and Sprint terms. Everything we learn is confidential. The obligation survives the engagement.


11. Limitation of Liability

Our liability for any claim arising from the FUSE program is limited to the fees paid during the current 90-day cycle (not the total program lifetime). We are not liable for indirect, incidental, consequential, or punitive damages.


12. Dispute Resolution

Same provisions as other engagement types. Direct conversation, mediation, binding arbitration under AAA rules in Ohio.


13. Acceptance

By signing the proposal that references these terms, you acknowledge that you have read and agree to these FUSE Program Terms. These terms, together with the signed proposal, constitute the complete agreement for this engagement.